EVO Mobility Warranty

The EVO wheelchair comes with a standard 2-year warranty from the date of purchase. This covers manufacturing defects in materials and workmanship. Extended warranty options may be available - please contact your dealer for more information.

Yes, we strongly recommend registering your warranty within 30 days of purchase. This helps us process any warranty claims more efficiently and keeps you informed about important product updates. You can register online through our website or via your authorized dealer.

While proof of purchase is required for warranty claims, if you've registered your warranty, we'll have your purchase information on file. If you haven't registered and have lost your receipt, contact your original dealer - they may be able to provide purchase verification. Product serial numbers can also help us identify purchase dates.

Yes, batteries are covered for manufacturing defects. However, batteries naturally degrade over time with use, and this normal capacity reduction is not covered. If your battery fails to hold a charge or shows signs of defect within the warranty period, it will be replaced. Battery warranty does not cover damage from improper charging or storage.

Warranty coverage is valid internationally, but service must be performed through authorized EVO dealers or service centers. If you're traveling or relocating, contact us to find the nearest authorized service provider. Note that shipping costs for international warranty claims may be the responsibility of the owner.

If your claim doesn't meet warranty criteria, we'll explain why and provide alternative solutions, including paid repair options with cost estimates. You can also request a review of the decision if you believe there's been a misunderstanding. Our goal is always to find the best solution to get you mobile again.